International Business Management

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Using Importance-Performance Analysis for Knowledge Capability in Enterprise Resource Planning

Sevenpri Candra
Page: 209-213 | Received 21 Sep 2022, Published online: 21 Sep 2022

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Abstract

The purpose of this research is doing several items in knowledge capability in ERP. By using Importance-Performance Analysis (IPA), the gap that happens in knowledge capability is analysis. Data collection using online questionnaire and send to IT experts. The importance-performance analysis grid is divided by two dimensional grid where grid broken into 4 categories: Concentrate here, keep up the good research, low priority and possible overkill to enable each of knowledge capability item to be plotted into the grid. It is a clear and powerful evaluation tool for organization that implement enterprise resource planning to find out items that are doing well and items that need to be improved which require action immediately. The results are useful in identifying which are the items in knowledge capability that should be aware by the organization when implement enterprise resource planning.

How to cite this article:

Sevenpri Candra. Using Importance-Performance Analysis for Knowledge Capability in Enterprise Resource Planning.
DOI: https://doi.org/10.36478/ibm.2014.209.213
URL: https://www.makhillpublications.co/view-article/1993-5250/ibm.2014.209.213