Asian Journal of Information Technology

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Designing a Knowledge-Based Consumer Support System for the Web

Sajjad Zahir
Page: 250-261 | Received 21 Sep 2022, Published online: 21 Sep 2022

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Abstract

A Knowledge-Based system is designed incorporating the ratings from merchant-comparison engines and personal preferences of customers. This Web-based interactive intelligent system shares and utilizes both expert and community knowledge and contributed ideas. It can potentially lead to a hybrid agent technology that can effectively free online customers from information overload and make e-commerce transactions more efficient and meaningful.

How to cite this article:

Sajjad Zahir . Designing a Knowledge-Based Consumer Support System for the Web.
DOI: https://doi.org/10.36478/ajit.2005.250.261
URL: https://www.makhillpublications.co/view-article/1682-3915/ajit.2005.250.261