Sajjad Zahir  , 
    Designing a Knowledge-Based Consumer Support System for the Web,
    Asian Journal of Information Technology,
    Volume 4,Issue 2,
    2005,
    Pages 250-261,
    ISSN 1682-3915,
    ajit.2005.250.261,
    (https://makhillpublications.co/view-article.php?doi=ajit.2005.250.261)
    Abstract: A Knowledge-Based system is designed incorporating the ratings from merchant-comparison engines and personal preferences of customers. This Web-based interactive intelligent system shares and utilizes both expert and community knowledge and contributed ideas. It can potentially lead to a hybrid agent technology that can effectively free online customers from information overload and make e-commerce transactions more efficient and meaningful.
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