International Business Management
ISSN: OnlineISSN: Print 1993-5250
Abstract
This study will examine performance appraisal model using balanced scorecard model. The background of this study is the developmenst of non-government organizations in Indonesia such as Zakat management institution (Lembaga Amil Zakat-LAZ) that manages zakat (alms and religious tax in Islam), infaq and shadaqah (charity/donation ) as civil society. In reality, there is a huge gap between the number of zakat potential (>100 trillion rupiahs) and the small amount of zakat realization (one trillion rupiah) This means that LAZ performance is still under expectation. The method that is used is explanatory research and dept interview. Data collecting technique is Forum Group Discussion (FGD), workshop, interviews and documentation. The results show that balanced scorecard as performance appraisal model can be applied to zakat management organizations.
How to cite this article:
Sri Fadilah, Rini Lestari and Kania Nurcholisah. Balanced Scorecard: To Improve Customer Trust.
DOI: https://doi.org/10.36478/ibm.2016.6396.6400
URL: https://www.makhillpublications.co/view-article/1993-5250/ibm.2016.6396.6400