International Business Management
ISSN: OnlineISSN: Print 1993-5250
Abstract
The study considers theoretical aspects of the applied strategic customer analysis based on the on the balanced bcorecard customer element developed by the author to be applied in the research process of the strategic organization distribution activity aspects and its sales management. The methodology of the research is the balanced bcorecard Concept (BSC) as well as the Research’s applied strategic analysis concept. The applied strategic customer analysis is assumed to encompass comparative assessment, variances diagnostics and indicators forecast of the BSC customer element within the strategic customer goals. The researchers draws a conclusion that the applied strategic customer analysis is a new and sufficiently effective instrument to research strategic aspects of the organization distribution activity and to form an analytical support of the strategic sales management in the present-day environment.
How to cite this article:
Sergey Krylov. Applied Strategic Customer Analysis Concept.
DOI: https://doi.org/10.36478/ibm.2016.5682.5694
URL: https://www.makhillpublications.co/view-article/1993-5250/ibm.2016.5682.5694