TY  - JOUR
T1  - Public and Private Hospitals: Outpatients Perceived Health Service Quality in Wuhan City,
China
AU - Christopher Burnside, Raynard AU - Fang, Pengqian AU - Mwamaka Sharifu, Lali 
JO  - International Business Management
VL  - 14
IS  - 2
SP  - 65
EP  - 71
PY  - 2020
DA  - 2001/08/19
SN  - 1993-5250
DO  - ibm.2020.65.71
UR  - https://makhillpublications.co/view-article.php?doi=ibm.2020.65.71
KW  - Perceived service quality
KW  -healthcare
KW  -health service
KW  -SERVQUAL
KW  -public and private hospitals
KW  -practical strategies
AB  - There is limited perceived health service
quality research literature highlighting studies conducted
in the largest city in Central China: Wuhan City. In this
study, we investigated the perceived health service quality
provided by public and private hospitals in Wuhan City,
China. We focused on Tertiary level hospital institutions
to provide a glimpse into the current perceived service
quality among public and private hospitals in Wuhan City.
Across-sectional random study was conducted at both
public and private hospitals in Wuhan City, China
between January and June 2018. A sample size collected
consisted of 428 outpatient respondents. IBM SPSS
Statistics 22.0 Software was used to enter and analyzed
data. Out of the 428 questionnaires collected, 400 was
used for the study. 200 from the public hospitals and the
other 200 from the private hospitals. The over all
perceived service quality dimension items scale
comprising the questionnaire had an excellent reliability.
More than half of our respondents were females when
compared to the male counterpart. The gynecology
department had the largest patient visits while the
nephrology department had the lowest in patient visits.
Over all perceived service quality was higher in the public
hospitals than the private hospitals. In summary, China
“Health care system reform” is currently on-going, a
greater understanding through further research should be
conducted on the perceived service quality between public
and private hospitals to better understand the existing
health service quality and provide practical strategies to
enhance the delivery in health service quality across all
hospital types.
ER  -