TY  - JOUR
T1  - Owner-Apprentice Bias, Service Quality and Outcomes Amongst Auto-Mechanic Firms in Abakaliki Nigeria
AU - Aka, UDU, Ama AU - Henry, Okwor 
JO  - International Business Management
VL  - 12
IS  - 3
SP  - 276
EP  - 284
PY  - 2018
DA  - 2001/08/19
SN  - 1993-5250
DO  - ibm.2018.276.284
UR  - https://makhillpublications.co/view-article.php?doi=ibm.2018.276.284
KW  - Nigerian economy
KW  -sourced labor
KW  -auto-mechanic
KW  -dimensions
KW  -statistically
KW  -relationship
AB  - Service firms hold a central part in the flow of the Nigerian economy, either in providing jobs for teeming young people or enabling business start-ups with cheap labor in other to strive farther than it would have been without such easily sourced labor. The research was about how such cheap labor (apprentices) aid the level of service quality of auto-mechanic firms, considering the service quality dimensions of customers experience and service outcome. The results show a statistically significant but weak positive relationship between owner-apprentice bias and service quality experience and no statistically significant relationship between service quality outcome and owner-apprentice bias.
ER  -