TY  - JOUR
T1  - The Effects of TQM Practices on Innovation Using an ISM/Fuzzy-ANP Approach
AU - Jajarmizadeh, Mohsen AU - Eslamloo, Farzaneh 
JO  - International Business Management
VL  - 11
IS  - 3
SP  - 635
EP  - 648
PY  - 2017
DA  - 2001/08/19
SN  - 1993-5250
DO  - ibm.2017.635.648
UR  - https://makhillpublications.co/view-article.php?doi=ibm.2017.635.648
KW  - TQM
KW  -innovation
KW  -F-ANP
KW  -ISM
KW  -strategies
AB  - The purpose of this study is to evaluate the effect of Total Quality Management (TQM) on each other
and to find out which TQM practices are directly or indirectly related to the different types of innovation. To
analyze the data, methods of Interpretive Structural Modelling (ISM) and Fuzzy Analytic Network
Process (F-ANP) were used. The instrument used for data collection is the questionnaire consistent with the
analysis framework. The population of the study were 30 experts of Farassan industrial-manufacturing
company.The findings showed that the set of TQM practices through continuous improvement positively
associated with innovation types. The TQM practices are closely connected with each other. In order to
achieve innovation, the importance of all practices as an integrated system should be considered. Strategies
and key elements of TQM have the ability to deal with challenges in today competitive economy because with
the key principles, integrated and universal, it can help to open new horizons for development and transition
towards quality management, improvement of processes and innovative approaches in products and processes.
In the current turbulent time, companies and organizations require the application of tools, models to take
advantage of all the features of TQM and reach into innovation. In doing so, this study presents a model and
a road map to achieve TQM and innovation andclarifies to what extent TQM practices affected innovation.
ER  -