TY  - JOUR
T1  - The Hospital Application of Information System Service’s
Quality Adoption and User Information Satisfaction
AU - Wismantoro, Yohan AU - Aryanto, Vincent Didiek Wiet 
JO  - International Business Management
VL  - 11
IS  - 2
SP  - 381
EP  - 391
PY  - 2017
DA  - 2001/08/19
SN  - 1993-5250
DO  - ibm.2017.381.391
UR  - https://makhillpublications.co/view-article.php?doi=ibm.2017.381.391
KW  - user information satisfaction
KW  -service quality
KW  -Information system
KW  -service quality (SERVQUAL)
AB  - Information is important resource in a health care organization. The quality of information will
affectto the services being rendered. This study applies Myerscough study which combines User Information
Satisfaction and Service Quality (SERVQUAL) instruments to measure the information system service
qualityand to investigate the correlation between information system service quality and user’s satisfaction.
The results of this study report the model marginally fit with the previous studies.The only empathy variable
affects the information system service quality through SERVQUAL variable. However, the information system
user’s satisfaction has been proved to be influenced by the information system service quality. This study also
recommends further research into better instruments to assess information system service quality.
ER  -