TY  - JOUR
T1  - Total Quality Management and Performance of Telecommunication Firms
AU - Stephen, Ibidunni Ayodotun AU - Paul, Salau Odunayo AU - Olubusayo, Falola Hezekiah AU - William, Ayeni Adebanji AU - Ifeanyi, Obunabor Frank 
JO  - International Business Management
VL  - 11
IS  - 2
SP  - 293
EP  - 298
PY  - 2017
DA  - 2001/08/19
SN  - 1993-5250
DO  - ibm.2017.293.298
UR  - https://makhillpublications.co/view-article.php?doi=ibm.2017.293.298
KW  - Total quality management
KW  -telecommunication
KW  -process improvement
KW  -firm performance
KW  -employee empowerment
AB  - This study examines the link between Total Quality Management and performance of
telecommunication firms in Nigeria. The research instrument utilized for the study was completed by 122
respondents drawn from two leading telecommunication firms (MTN and Globacom) in Nigeria. Utilizing the
regression technique, results of data analysis indicate that TQM practices such as process improvement and
employee empowerment significantly influence firm performance. Top management commitment was found not
to have a relationship with organizational reputation. It is suggested that employee contribution not only to
work processes but also to decision making, encouragement to set objectives for themselves and motivation
towards their work enhance their understanding and commitment to their job and the organization at large.
ER  -