TY  - JOUR
T1  - Customer Repurchase Intention and Satisfaction in Online Shopping
AU - Yulisetiarini, Diah AU - Subagio, Ari AU - Paramu, Hadi AU - Irawan, Bambang 
JO  - International Business Management
VL  - 11
IS  - 1
SP  - 215
EP  - 221
PY  - 2017
DA  - 2001/08/19
SN  - 1993-5250
DO  - ibm.2017.215.221
UR  - https://makhillpublications.co/view-article.php?doi=ibm.2017.215.221
KW  - Repurchase intention
KW  -customer satiscfaction
KW  -price
KW  -service quality
KW  -product quality
AB  - The objective of this study was to analyze the significant effect of price, service quality and product quality on customer repurchase intention and satisfaction in online shopping at the state universities students in East Java Province. This study used purposive sampling method with the sample consisted of 184 respondents. Structural Equation Model (SEM) was used as the analysis method. Results showed that price and service quality had significant effect on customer repurchase intention. Product quality and service quality had significant effect on customer satisfaction. But, product quality had no significant effect on customer repurchase intention and price had no significant effect on customer satisfaction in online shopping.
ER  -