TY  - JOUR
T1  - A Role-Based Model in the Service Industry: An Ethical Perspective
AU - Espinoza, Francisco A. AU - Maria Guerra, Eva AU - E. Velasco, Norma 
JO  - International Business Management
VL  - 11
IS  - 11
SP  - 1882
EP  - 1891
PY  - 2017
DA  - 2001/08/19
SN  - 1993-5250
DO  - ibm.2017.1882.1891
UR  - https://makhillpublications.co/view-article.php?doi=ibm.2017.1882.1891
KW  - Service industry
KW  -ethics
KW  -professional role
KW  -utilitarianism
KW  -implications
KW  -portraying
AB  - In the service industry, ethics can be observed by studying the nature of this activity. However,
literature of the service industry is recently discussing ethics in a philosophically meaningful way beyond the
traditional pragmatic and financial success scope. In this study, a model of ethics in the professions will be use
to formulate the ethics of service relationships to conceptualize the role of service providers and formulate a
value-maximizing ethics theory that includes both the service provider and the customer. Therefore, we propose
a role-based ethics model for the service industry that establishes standards for the fulfillment of social
obligations, specialized knowledge and skills for the benefit of an organization. This model will provide a
framework for ethical decision making in the service industry which should be of practical use to service
providers and Frontline Employees (FLEs) in their daily work activities and it can assist academics and
professionals in portraying the service industry as an enterprise in which an ethical conduct is rightly expected.
The model involves practical implications from the business perspective as well as social implications from an
ethical standpoint.
ER  -