TY  - JOUR
T1  - The Moderating Role of Knowledge Management on the Relationship between
Information Technology and Total Quality Management: The
Case of the Public Hospitals in Saudi Arabia
AU - Mohammed Al-Matari, Ebrahim AU - Ahmad Al Ghamdi, Abdulrahman AU - Shah bin Abd. Aziz, Fadzli AU - Zien Yusoff, Rushami AU - bin Mustafa, Munauwar 
JO  - International Business Management
VL  - 11
IS  - 11
SP  - 1708
EP  - 1714
PY  - 2017
DA  - 2001/08/19
SN  - 1993-5250
DO  - ibm.2017.1708.1714
UR  - https://makhillpublications.co/view-article.php?doi=ibm.2017.1708.1714
KW  - Total quality management
KW  -information technology
KW  -knowledge management
KW  -partial least squares
KW  -public healthcare
KW  -relationship
AB  - The current study aims to examine relationship between information technology and total quality
management in the public healthcare sector in Saudi Arabia. Moreover, the moderating effect of the moderating
effect of knowledge management on the relationship between information technology and total quality
management. The research design of the current study is quantitative using random sampling methods to
choose respondents. In the data collection process 259 questionnaires were distributed among the respondents,
while 165 questionnaires were received. Out of 165 questionnaire only 154 were found useful for further
analysis. The results of the analysis showed that there is direct relationship exist between information
technology and total quality management but knowledge management does not moderate the relationship
between information technology and total quality management.
ER  -