TY  - JOUR
T1  - Applicability of Performance Measurement Systems in Incentivizing the
Operational Level Indirect Employees: A Literature Review
AU - Ratnayake, R.M.V.S. AU - Perera, Gayathri 
JO  - International Business Management
VL  - 11
IS  - 5
SP  - 1021
EP  - 1027
PY  - 2017
DA  - 2001/08/19
SN  - 1993-5250
DO  - ibm.2017.1021.1027
UR  - https://makhillpublications.co/view-article.php?doi=ibm.2017.1021.1027
KW  - Incentives
KW  -KPI
KW  -performance
KW  -motivation
KW  -indirect employee
AB  - An organization can be broadly categorized into three main segments as strategic level, tactical level
and operational level. The operational level employees can be further categorized into direct and indirect
employees based on the traceability of their work in the output. There are multiple incentive schemes developed
for the direct employees based on the performance evaluation. However, there is a lack of indirect employee
incentive schemes due to the difficulty in accurate performance measurement of the indirect employees. This
study discusses the suitability of existing performance measurement systems for the performance evaluation
of operational level indirect employees when developing an incentive scheme.
ER  -