TY  - JOUR
T1  - Balanced Scorecard: To Improve Customer Trust
AU - Fadilah, Sri AU - Lestari, Rini AU - Nurcholisah, Kania 
JO  - International Business Management
VL  - 10
IS  - 28
SP  - 6396
EP  - 6400
PY  - 2016
DA  - 2001/08/19
SN  - 1993-5250
DO  - ibm.2016.6396.6400
UR  - https://makhillpublications.co/view-article.php?doi=ibm.2016.6396.6400
KW  - Organizational performance
KW  -customer trust
KW  -balanced scorecard
KW  -workshop
KW  -Indonesia
AB  - This study will examine performance appraisal model using balanced scorecard model. The
background of this study is the developmenst of non-government organizations in Indonesia such as Zakat
management institution (Lembaga Amil Zakat-LAZ) that manages zakat (alms and religious tax in Islam), infaq
and shadaqah (charity/donation ) as civil society. In reality, there is a huge gap between the number of zakat
potential (>100 trillion rupiahs) and the small amount of zakat realization (one trillion rupiah) This means that
LAZ performance is still under expectation. The method that is used is explanatory research and dept interview.
Data collecting technique is Forum Group Discussion (FGD), workshop, interviews and documentation. The
results show that balanced scorecard as performance appraisal model can be applied to zakat management
organizations.
ER  -