TY  - JOUR
T1  - Investigating the Relationship Between Organization Agility and Customer Satisfaction in Iran Insurance Company (A Case Study in Khorasan Razavi Province)
AU - Rojuee, Morteza AU - Yaghoob Kish, Zahra 
JO  - International Business Management
VL  - 10
IS  - 15
SP  - 3005
EP  - 3009
PY  - 2016
DA  - 2001/08/19
SN  - 1993-5250
DO  - ibm.2016.3005.3009
UR  - https://makhillpublications.co/view-article.php?doi=ibm.2016.3005.3009
KW  - Agility
KW  -organization agility
KW  -customer satisfaction
KW  -Iran insurance
KW  -speed
AB  - This study aimed to investigate the relationship between organizational agility and customer satisfaction in Iran insurance companies. The population of the present study is the Iran insurance customers in Khorasan Razavi province which through cluster sampling, 384 people were selected as samples. Also in this study, questionnaire was used as the data collection instrument and its reliability was calculated by Cronbakh test. Also to test the hypotheses, Pearson correlation method and linear and multiple regression were used. The results of the hypotheses analysis suggest that, every 5 considered variables have significant positive correlation with customer satisfaction and in terms of importance and impact, the speed factor had the utmost importance in the view of the respondents.
ER  -