TY  - JOUR
T1  - The Analysis of Building Permit Service Quality at Agrarian and
Spatial Planning Department Office of Makassar City
AU - Mekkah, Suparman AU - Sailan, Manan AU - , Rifdan 
JO  - The Social Sciences
VL  - 12
IS  - 11
SP  - 2072
EP  - 2076
PY  - 2017
DA  - 2001/08/19
SN  - 1818-5800
DO  - sscience.2017.2072.2076
UR  - https://makhillpublications.co/view-article.php?doi=sscience.2017.2072.2076
KW  - Analysis
KW  -service quality
KW  -building permit
KW  -discipline
KW  -Agrarian
KW  -verification
AB  - The purpose of this research was to determine the service quality of building permit or known as Izin
Mendirikan Bangunan (IMB) at Agrarian and Spatial Planning Department Office of Makassar. This research
used qualitative approach. The procedure of collecting data contained of interviews, observations and
documentation. The research informants were from the officers at Agrarian and Spatial Planning Department
Office of Makassar and also involving the citizens. The descriptive analysis was used to analyze the data by
reduction, display, verification and conclusion drawing. The results showed that the service quality of building
permit (IMB) at Agrarian and Spatial Planning Department Office of Makassar defined as good category in the
matters of accuracy, non-discriminative, responsibility, fairness, preciseness, discipline, respect, hospitality,
security and comfort. But it positioned as poor in giving simple procedures of the services, clarity assurance,
time management, complete facilities and accessibility.
ER  -