TY  - JOUR
T1  - High Performance Work Practices and Service Quality in
Mid-Scale Lodging Industry
AU - Siganul, Ruth S. AU - Gom, Daria AU - Tanakinjal, Geoffrey Harvey AU - Tek-Yew, Lew AU - Jiony, Mary Monica 
JO  - The Social Sciences
VL  - 11
IS  - 30
SP  - 7290
EP  - 7294
PY  - 2016
DA  - 2001/08/19
SN  - 1818-5800
DO  - sscience.2016.7290.7294
UR  - https://makhillpublications.co/view-article.php?doi=sscience.2016.7290.7294
KW  - employee engagement
KW  -service quality
KW  -High performance work practice
KW  -work life balance
KW  -hotel industry
KW  -Sabah
AB  - The main objective of this research is to examine the important constructs of service quality in its
relation to high performance research practice with employee engagement as mediating factor. It attempts to
identify the potential gap in the service quality performance in the lodging industry in Sabah, Malaysia. A
preliminary study to complement a larger research, this study intends to use quantitative approach. The
three-fold potential contributions of this paper include: enriching the literature of strategic Human Resource
(HR) and Organizational Behavior (OB) as empirical evidence to the management of lodging industry and the
service sector in general and lastly, contributing toward the sustainable and robust performance of the ‘Sabah
hospitality service quality performance’.
ER  -