TY  - JOUR
T1  - Measuring Nursing Service Quality in Public Hospitals
AU - Mohamed, Wan Norhayati AU - Nik Mat, Nik Hazimah AU - Salleh, Hayatul Safrah AU - Yusof, Yusnita 
JO  - The Social Sciences
VL  - 11
IS  - 20
SP  - 5011
EP  - 5016
PY  - 2016
DA  - 2001/08/19
SN  - 1818-5800
DO  - sscience.2016.5011.5016
UR  - https://makhillpublications.co/view-article.php?doi=sscience.2016.5011.5016
KW  - Nurses
KW  -service quality
KW  -empathy
KW  -reliability
KW  -Malaysia
AB  - In the health care industry, an important playing factor that determines the quality delivered is the quality of nursing service. The aim of this research is to measure the validity and reliability of the instrument for measuring nursing service quality. Exploratory Factor Analysis (EFA) was conducted to identify the underlying structure or items of the variable of this study. Next, Confirmatory Factor Analysis (CFA) was applied to verify the relationship between the items and their respective factors. The participants of this study involves of a total of 584 nurses employed in state government hospitals. The two methods of analysis employed proved to be appropriate in this case study, producing a reliable two factors measurement model of nursing service quality. Empathy and Reliability are two elements discovered as a result of this study.
ER  -