TY  - JOUR
T1  - Taxpayers’ Satisfaction in Using E-Filing
System in Malaysia: Demographic Perspective
AU - Islam, Md. Aminul AU - Yusuf, Dayang Hasliza Muhd AU - Bhuiyan, Abul Bashar 
JO  - The Social Sciences
VL  - 10
IS  - 2
SP  - 160
EP  - 165
PY  - 2015
DA  - 2001/08/19
SN  - 1818-5800
DO  - sscience.2015.160.165
UR  - https://makhillpublications.co/view-article.php?doi=sscience.2015.160.165
KW  - E-filing
KW  -user satisfaction
KW  -demography
KW  -malaysia
KW  -guaging user
AB  - This study attempted to investigate the influence of demographic factors on E-filing user satisfaction
in Malaysia. The data were collected from randomly selected respondents using survey method from all states
of Malaysia. The findings indicate that age and occupation affect tax prayers E-filing user satisfaction in
Malaysia. However, race, gender and education were not significant factors in gauging user satisfaction
on E-filing in Malaysia. Findings reveal that all respondents have committed to file their income taxes via E-filing
next year despite of average user satisfaction rate with the mean of 3.62 out of 5 scale. The findings should
assist Malaysian Inland Revenue Board in formulating new strategies on improving E-filing user satisfaction
to achieve their goal of having 80% of Malaysian tax payers to use E-filing in future.
ER  -