TY  - JOUR
T1  - Relationship of Emotional Intelligence with Conflict
Management and Job Stress of Nurses
AU - Sobhi, Zohre Nakhaei AU - Jenaabadi, Hossein 
JO  - The Social Sciences
VL  - 10
IS  - 6
SP  - 1208
EP  - 1216
PY  - 2015
DA  - 2001/08/19
SN  - 1818-5800
DO  - sscience.2015.1208.1216
UR  - https://makhillpublications.co/view-article.php?doi=sscience.2015.1208.1216
KW  - Emotional intelligence
KW  -conflict management
KW  -stress management
KW  -nurses
KW  -anxiety
AB  - Occupational conflicts and job stress are unavoidable events in human life and parts of social life
requirements. Nurses are inclined to a variety of occupational conflicts and stress which should be managed.
Emotional intelligence is known as a cost-effective, efficient and real method in the resolution of occupational
conflict and stress. Therefore, this study aimed to investigate the relationship of emotional intelligence with
conflict management and job stress of nurses in hospitals of Zabol. The correlational method (regression model)
was adopted. In April 2015, through applying stratified random sampling method, 182 nurses were selected to
be studied under three questionnaires including Nwokah and Ahiauzu’s Emotional Intelligence, Vickers’
Conflict Management and Ellison’s Job Stress Management. The collected data were analyzed with Pearson
Correlation Coefficient and Multiple Regression tests using SPSS . Emotional intelligence and its components 17
had a positive and significant correlation with conflict management and job stress management (p<0.01). In
addition, components of self-awareness, social awareness and relationship management could predict both
conflict management and job stress management. Additionally, results showed that all correlation coefficients
between emotional intelligence and its four components (self-awareness, self-regulation, social awareness and
relationship management) and conflict management were significant and positive (p<0.01). Moreover,
findings indicated that all correlation coefficients between emotional intelligence and its four
components (self-awareness, self-regulation, social awareness and relationship management) and job stress
management were significant and positive (p<0.01). In-service training courses on emotional intelligence,
conflict management and job stress is recommended to the managers of the nursing departments in hospitals
of Zabol. Given the positive and significant relationship of self-awareness with conflict management and job
stress, it is highly recommended that when individuals are anxious and stressed out, prior to any imprudent
behaviors, they think thoroughly of what they are going to do. Moreover, they should consider the results of
their own actions and should effectively control and manage their stress and anxiety.
ER  -