TY  - JOUR
T1  - Mobile Banking Adoption Factors in Iraqi Banks: An Extended TOE Framework
AU - Makttoof, Nawar AU - Khalid, Haliyana 
JO  - Journal of Engineering and Applied Sciences
VL  - 14
IS  - 24
SP  - 9717
EP  - 9725
PY  - 2019
DA  - 2001/08/19
SN  - 1816-949x
DO  - jeasci.2019.9717.9725
UR  - https://makhillpublications.co/view-article.php?doi=jeasci.2019.9717.9725
KW  - m-Banking
KW  -mobile banking
KW  -mobile banking adoption
KW  -consumers
KW  -Iraqi banks
KW  -customer service
AB  - Mobile banking (m-Banking), facilitated by various Electronic Commerce (EC) technologies has
helped commercial banks to stay competitive through productivity gains, transaction cost reduction and
customer service improvement. Despite its benefits, however, developing countries still lag behind developed
countries in the adoption of mobile banking. To address the lack of studies on mobile banking adoption in
developing countries, this study explores factors impacting mobile banking adoption in Iraq as an example of
a developing country. A research framework developed based on technology-organizational-environmental
theoretical framework and theory acceptance model is used to guide the study. The findings from this study
involving one of the three provide banks complement the existing knowledge in this area to better understand
the adoption and development of mobile banking in Iraq.
ER  -