TY  - JOUR
T1  - Libraries e-Service Quality by Education Level: Evidence and Issues
AU - Alharafsheh, Malek AU - M. Alali, Haitham AU - Nofal, MI AU - Alabaddi, Zaid 
JO  - Journal of Engineering and Applied Sciences
VL  - 14
IS  - 17
SP  - 6474
EP  - 6477
PY  - 2019
DA  - 2001/08/19
SN  - 1816-949x
DO  - jeasci.2019.6474.6477
UR  - https://makhillpublications.co/view-article.php?doi=jeasci.2019.6474.6477
KW  - e-Services
KW  -higher education
KW  -education level
KW  -internet-based libraries
KW  -quality
KW  -speed
AB  - How students perceive the standard of e-Services in a higher educational setting having libraries
based on, the internet is the major topic of this study. Data collection was through a survey using a structured
questionnaire and the study population consists of higher education students in the United States. Two things
led to the use of random sampling in this study selection of a representative sample and a large number of
persons making up the study population. The 109 of the students in the sample population were involved in
this study. One-way ANOVA was used to test the research hypothesis. The dependent variable was e-Service
quality while education levels served as the independent variable. Delivery speed, functions and content of
the website and ease of use were used to measure e-Service quality. It was observed that there exists no
significance between education level and e-Service quality perceptions of the higher education institution
students in the US. This is a confirmation of the results obtained in previous studies on the education level of
the participants.
ER  -