TY  - JOUR
T1  - The Relative Importance of the Critical Success Factors of Enterprise Resource
Planning System (ERP) in Jordanian Pharmaceutical Companies
AU - Alabaddi, Zaid AU - Alali, Haitham AU - Rahahleh, Arwa AU - Abdrabbo, Khaled 
JO  - Journal of Engineering and Applied Sciences
VL  - 14
IS  - 17
SP  - 6465
EP  - 6473
PY  - 2019
DA  - 2001/08/19
SN  - 1816-949x
DO  - jeasci.2019.6465.6473
UR  - https://makhillpublications.co/view-article.php?doi=jeasci.2019.6465.6473
KW  - Enterprise resource planning system
KW  -critical success factors
KW  -Jordan
KW  -pharmaceutical
manufacturing
KW  -medicines
KW  -surveying
AB  - This study aims through a theoretical framework to identify the critical factors that might help in the
successful implementation of Enterprise Resource Planning systems (ERP) by covering the most important
aspects of the success of implementing ERP systems. Many previous studies have identified many factors that
help in the success of ERP systems. This study summarizes these factors and identifies the most frequently
recurring factors by reviewing previous studies and composing a table showing the recurrence of these factors.
Then surveying managers, heads of department and employees of IT departments in Jordanian companies for
the production of human medicines for the relevancy and the importance of the extracted factors. About 15
Jordanian companies that produce medications were surveyed. This study shows that the following factors
namely (team competencies and skills, minimal customization, top management support user training and
education, project management, communication between sectors, teamwork and composition and skills, clear
goals and objectives, business process reengineering, organizational change management user involvement
and package selection) are the most important in the success of implementing enterprise resource planning
systems.
ER  -