TY  - JOUR
T1  - The Influence of the Prepaid Electricity Program Effectiveness on the
Society Satisfaction (A Study on the Prepaid Electricity Customers in Malang)
AU - Indah Mindarti, Lely AU - Eko Wismanu, Rendra AU - Isdiana, Ria 
JO  - Journal of Engineering and Applied Sciences
VL  - 14
IS  - 6
SP  - 1879
EP  - 1884
PY  - 2019
DA  - 2001/08/19
SN  - 1816-949x
DO  - jeasci.2019.1879.1884
UR  - https://makhillpublications.co/view-article.php?doi=jeasci.2019.1879.1884
KW  - Effectiveness
KW  -society satisfaction
KW  -prepaid electricity
KW  -electricity company
KW  -financial capability
KW  -customers
AB  - A service basically is one of the functions of the state or government apparatus. A professional and
a high quality service is a responsibility that must be provided by the government. The service effectiveness
toward the customer’s satisfaction is a necessity. The effectiveness emphasizes and shows the progress of the
result achievement of the target that has been decided formerly by an organization. Society satisfaction is a very
important factor and it determines the success of a business or a company, since, the society is the consumers
of the products. Prepaid electricity is one form of the government services for the society. This prepaid
electricity program is also one of the State Electricity Company (PLN) program in order to increase its service
toward the society and to fulfill the customer’s satisfaction. This prepaid electricity program is expected to be
able to overcome the former system problems such as misreading the meters and uncontrolled usage. It is also
expected to lighten the burden of the State Electricity Company (PLN) to reduce the electricity payment arrears
and to ease the use of electricity that is suitable for the customer’s financial capability. In addition, society
satisfaction is the purpose of this prepaid electricity program. This research analyzes the existence of the
influence of prepaid electricity effectiveness on the society satisfaction as the electricity customers in Malang,
East Java, Indonesia. This research is conducted using explanatory type of research with quantitative approach.
The result of this research shows that the prepaid electricity effectiveness does not give influence on the
society satisfaction significantly.
ER  -