TY  - JOUR
T1  - Study on Relative Efficiency Evaluation of IT Service Companies
AU - Goh, Hyunwoo 
JO  - Journal of Engineering and Applied Sciences
VL  - 13
IS  - 19
SP  - 7910
EP  - 7915
PY  - 2018
DA  - 2001/08/19
SN  - 1816-949x
DO  - jeasci.2018.7910.7915
UR  - https://makhillpublications.co/view-article.php?doi=jeasci.2018.7910.7915
KW  - Data Envelopment Analysis (DEA)
KW  -Decision Making Unit (DMU)
KW  -efficiency
KW  -IT service
KW  -technology efficiency
KW  -improvement directions
AB  - While the IT industry is technology-oriented, the IT service industry is service-oriented. The recent paradigm shifts from technology to service and efforts are needed to improve the efficiency of the IT service industry. There have been previous studies on this. In this study, we analyzed efficiency by differentiating from previous research. First, we expanded the research target companies. Secondly, we added input factors and output factors. We applied CCR and BCC Models of Data Envelopment Analysis (DEA) to analyze Technological Efficiency (TE) and Pure Technology Efficiency (PTE), analyzed the causes of inefficiency and suggest improvement directions. In addition, we applied the super efficiency model to determine the difference between efficient companies. It is expected that the efficiency of IT service companies will be improved by using the results of this study.
ER  -