TY  - JOUR
T1  - Data Analysis on the Customer e-Feedback and
Dispatch to All Level of Hierarchical Structures
AU - Jang, Jong-Wook AU - Ahmed, Hamdi A. 
JO  - Journal of Engineering and Applied Sciences
VL  - 13
IS  - 3
SP  - 655
EP  - 658
PY  - 2018
DA  - 2001/08/19
SN  - 1816-949x
DO  - jeasci.2018.655.658
UR  - https://makhillpublications.co/view-article.php?doi=jeasci.2018.655.658
KW  - Data analysis
KW  -e-Feedback
KW  -e-Government
KW  -QR code
KW  -possibility
KW  -service
AB  - A government or non-governmental organization give service to their customer. Each organization
have different hierarch levels. Service satisfaction surveys have become an important tool for government
planners as important in the perceived quality of service lead to great delivery of public service. When a
customer gives feedback at a bottom level of organization, it is so difficult reach to higher official in time. This
study argue that, Quick Response (QR) code open up the possibility of conducting public service satisfaction
at lower cost and the way feedback is directly routed to the relevant party according to their hierarchical level
and gate real time feedback using specific smart phone application.
ER  -