TY  - JOUR
T1  - The Role of Customer Relationship Management in Strengthening the Effect of
Knowledge Acquisition Capability on Corporate Performance
AU - Andy Toryanto, Agustinus AU - Soesanto, Harry 
JO  - Journal of Engineering and Applied Sciences
VL  - 13
IS  - 9
SP  - 2622
EP  - 2630
PY  - 2018
DA  - 2001/08/19
SN  - 1816-949x
DO  - jeasci.2018.2622.2630
UR  - https://makhillpublications.co/view-article.php?doi=jeasci.2018.2622.2630
KW  - Relational capability
KW  -value creation competency
KW  -knowledge acquisition capability
KW  -customer relationship management
KW  -corporate performance
AB  - This study aimed to examine the influence of relational capability, value creation competency and
knowledge acquisition capability on corporate performance. Furthermore, this study examined the influence of
the three variables on corporate performance by using customer relationship management as a mediator. The
method used in this study was causality quantitative method. The data were collected through survey using
questionnaires with the sample involving 205 respondents. The result of the analysis using SEM showed a
support for the hypothesis stating that relational capability, value creation competency and knowledge
acquisition capability have a direct positive effect on corporate performance. In addition, customer relationship
management also had a role as a mediator in the influence of relational capability, value creation competency
and knowledge acquisition capability on corporate performance.
ER  -