TY  - JOUR
T1  - Community Satisfaction as a Mediation of Service Quality and the Feasibility of
Community Services Study on Community of Public Service at Local
Government Jayapura City Papua Province, Indonesia
AU - H.W. Makanuay, Djong AU - Thoyib, Armanu AU - Rohman, Fatchur AU - , Solimun 
JO  - Journal of Engineering and Applied Sciences
VL  - 13
IS  - 7
SP  - 1683
EP  - 1689
PY  - 2018
DA  - 2001/08/19
SN  - 1816-949x
DO  - jeasci.2018.1683.1689
UR  - https://makhillpublications.co/view-article.php?doi=jeasci.2018.1683.1689
KW  - Analysis
KW  -public
KW  -feasibility
KW  -mediation
KW  -society
KW  -trust
AB  - Jayapura City government has an important role in providing services to the community in
accordance with the mandate of Law Number 25 Year 2009 on Public Service. Good governmental services can
be measured by community satisfaction and public trust. The objective of the study was to analyze and explain
the satisfaction of the community as a mediation between service quality and service feasibility to public trust.
This research was conducted on service users at the Department of Population and Civil Registration on
Jayapura City Government of Papua Province. This study is a quantitative research with the number of
respondents of 100 people. The measurement scale used is Likert scale 1-5. The analysis tool used is GSCA
(Generalized Structured Component Analysis). The results shown that service quality and service feasibility
directly have no significant effect on public trust. However, service quality and service feasibility significantly
influence the satisfaction of the community. Meanwhile, the satisfaction of the community significantly
influences the public trust. Based on the results of the analysis shown that the satisfaction of society as
mediation service quality and service feasibility to public trust.
ER  -