TY  - JOUR
T1  - Government Information and Communication Technology (ICT) Procurement:
Gap Analysis in ICT Tender Process
AU - Nor Hayati Tahir, Md. AU - Burhanuddin, M.A. AU - Maharoof Vaheed, Mohamed 
JO  - Journal of Engineering and Applied Sciences
VL  - 12
IS  - 22
SP  - 5867
EP  - 5874
PY  - 2017
DA  - 2001/08/19
SN  - 1816-949x
DO  - jeasci.2017.5867.5874
UR  - https://makhillpublications.co/view-article.php?doi=jeasci.2017.5867.5874
KW  - Governments ICT project
KW  -ICT project failure factors
KW  -ICT project evaluation
KW  -ICT tender process
KW  -vendors prior
KW  -comprehension
AB  - Many government’s ICT projects fail to be delivered on scheduled time-line and it invokes escalated
cost from its original allocated budget by the end of the project completion date. One of the main reasons is
the ambiguousness and inadequate requirement analysis in the tender requirement specification done by the
agencies in the public sector when the tender is called. There exists a significant gap from the understanding
of what the customer wants and the comprehension of the potential ICT contractor who designs a solution
according to the tender specification solely based on the tender document alone. This study would focus on
understanding the gaps in the process and recommend a substitute model that would significantly reduce the
failure rate and the cost over-runs of the ICT projects in the Malaysian public sector services. The research
outcome would recommend that the User Requirement Study (URS) should be done with the potential ICT
contractors prior to the tendering process and award to one of them who understands completely the intended
outcome from the project by the agencies. Future research direction on developing business and technical user
requirement for tenders with the customers and vendors prior to tender advertisement are discovered in this
research.
ER  -