TY  - JOUR
T1  - Usability Evaluation of Mobile Banking Application Interfaces
AU - Hashim, Nor Laily AU - Adamu, Rabiu 
JO  - Journal of Engineering and Applied Sciences
VL  - 12
IS  - 21
SP  - 5490
EP  - 5494
PY  - 2017
DA  - 2001/08/19
SN  - 1816-949x
DO  - jeasci.2017.5490.5494
UR  - https://makhillpublications.co/view-article.php?doi=jeasci.2017.5490.5494
KW  - Usability evaluation application interface
KW  -mobile commerce
KW  -mobile banking
KW  -mobile
KW  -experience
KW  -approach
KW  -interfaces issues
AB  - Mobile banking (m-Banking) application is one of the emerging trends of mobile commerce
application. m-Banking application allowed customers to perform their transactions at their own convenience
time. Usability issues is one of the major problems faced by m-Banking applications and there is less research
on comparing usability issues based on user’s age, gender, qualification and experience. The objectives of this
study are to identify usability issues and levels of differences among the m-Banking users based on their age,
gender, qualification and experience. This study employed quantitative approach and has obtained one
hundred and fifty respondents from three banks in Nigeria. The finding of this study indicates that the banks
have usability issues on privacy and reliability of their m-Banking application interfaces. This study also
revealed that male users have less usability issues than female users, younger and middle age users also have
few usability issues than the old age users. For qualification of the users with lower qualification, they have
more usability issues than those that have higher qualification. While in years of experience using the mobile,
the result shows that there are not much usability issues for the whole category of years.
ER  -