TY  - JOUR
T1  - A Study of the Relation between the Quality Perceived by Medical
Tourists and Costumer Satisfaction
AU - Abdoli, A. AU - Bahmani, P. 
JO  - Journal of Engineering and Applied Sciences
VL  - 12
IS  - 20
SP  - 5109
EP  - 5115
PY  - 2017
DA  - 2001/08/19
SN  - 1816-949x
DO  - jeasci.2017.5109.5115
UR  - https://makhillpublications.co/view-article.php?doi=jeasci.2017.5109.5115
KW  - Perceived quality of medical care
KW  -perceived quality of service
KW  -costumer satisfaction
KW  -Iraqi medical tourists in Imam Reza Medical Center
KW  -AMOS
KW  -sample
AB  - The aim of this study is to investigate the relation between the quality perceived by medical tourist
and costumer satisfaction. This model consists of independent variables: perceived quality of medical care and
perceived quality of service and an intervening dependent variable: costumer satisfaction. The research method
is descriptive/survey. The sampling method is random-stratified sampling. Cochran formula was used to
determine the size of sample. To gather data, a closed questionnaire with likert scale values was administered
among 384 Iraqi medical tourists who attended Imam Reza Medical Center in Kermanshah, Iran. Path analysis
method was used to test the hypothesis and AMOS Software was utilized for statistical analysis of data. The
results demonstrate a positive significant relation between variables.
ER  -