TY  - JOUR
T1  - “Designing Impact Indicators of the Information and Communications
Technology in the Higher Education Institutions”
AU - Sanchez C., Juan M. AU - Hernandez, Cesar AU - Rodriguez M., Juan P. 
JO  - Journal of Engineering and Applied Sciences
VL  - 12
IS  - 13
SP  - 3349
EP  - 3361
PY  - 2017
DA  - 2001/08/19
SN  - 1816-949x
DO  - jeasci.2017.3349.3361
UR  - https://makhillpublications.co/view-article.php?doi=jeasci.2017.3349.3361
KW  - ICT
KW  -indicators
KW  -impact
KW  -management
KW  -strategic
KW  -objectives
KW  -government
AB  - Now a days, higher education institutions are making important investments on Information and
Telecommunications Technologies (ICT), aiming to increase their value proposal and enhance their impact. But
they have had trouble to suitable finding the impact of those technologies and their contribution on attaining
their strategic goals. Therefore, it becomes necessary to design and construct instruments capable of measuring
that impact. This study presents a methodological proposal for designing ICT impact indicators for higher
education institutions, on which ICT role in higher education institutions is analyzed. It also presents the
different levels that the indicators must have in order to more accurately measure ICT impact. Finally, it presents
an example of those indicators design. The methodological proposal presented was designed based on the
review from many publications where ICT role on educations is analyzed and also the review of different
standards and methodological indicators design proposals, made by recognized international bodies. The most
important outcome was the methodological proposal for developing ICT impact indicators, according to the
needs and context of higher education institutions for which is determinant being clear about the strategic
institution objectives and its ICT goals. The main conclusion from this investigation is the importance of
designing ICT impact measurement instruments, in order to ensure a better resource exploitation and increase
on the value created by the institution.
ER  -