TY  - JOUR
T1  - The Effect of Security and Privacy Perceptions on Customers’ Trust to
Accept Internet Banking Services: An Extension of TAM
AU - Al-Sharafi, Mohammed A. AU - Arsha, Ruzaini A. AU - Abu-Shanab, Emad AU - Elayah, Nabil 
JO  - Journal of Engineering and Applied Sciences
VL  - 11
IS  - 3
SP  - 545
EP  - 552
PY  - 2016
DA  - 2001/08/19
SN  - 1816-949x
DO  - jeasci.2016.545.552
UR  - https://makhillpublications.co/view-article.php?doi=jeasci.2016.545.552
KW  - Internet banking services
KW  -technology acceptance model
KW  -perceived security
KW  -perceived privacy
KW  -perceived trust
AB  - This study attempts to answer the main research question: ‘Do security and privacy perceptions
affect customers’ trust to accept and use internet banking technology to perform their banking transactions?’
This study examined the factors that affected Jordanian customers’ trust to accept internet banking services.
Path analysis was used to analyze 198 responses where results suggested that the hypothesized model was
an accurate reflection of the factors that affect trust to accept and use internet banking services. Results
indicated that trust has a positive effect on behavioral intention to use internet banking services as its
usefulness, security and privacy perceptions significantly influenced the perceived trust. Finally, perceived
ease of use had failed to predict Jordanians’ intention to use internet banking.
ER  -