TY  - JOUR
T1  - Check the Quality of Primary Health Care Services Provided at the
Health Centers Covered by the Health Centers in Baharestan City-2015
AU - Gholami, Marzieh AU - Sohrabi, Zohreh 
JO  - Research Journal of Medical Sciences
VL  - 9
IS  - 3
SP  - 143
EP  - 146
PY  - 2015
DA  - 2001/08/19
SN  - 1815-9346
DO  - rjmsci.2015.143.146
UR  - https://makhillpublications.co/view-article.php?doi=rjmsci.2015.143.146
KW  - Quality of service
KW  -understanding
KW  -expectations
KW  -health services
KW  -Baharestan City
AB  - This study aimed to evaluate the quality of health services in health centers based on the perception
and expectations of the Baharestan City service users and informing policymakers of the strengths and
weaknesses of the quality of primary health care services from the consumers’ point of view is the starting point
to improve the quality of services. This study is cross-sectional in 2015 on 500 people between consumers’
health centers, City Health Center of Baharestan City were selected by random sampling. Data were collected
using a questionnaire developed by servqual means that the quality gap in five services was not measured. The
data using spss software and statistical methods were analyzed. Overall, there are five dimensions of service
quality and gap (beyond expectations, perceptions), respectively. In sum, based on scores from the difference
between the perceptions and expectations (the quality gap) observed that 24.65% of respondents considered
their service offerings than expected, 31.26% of the quality of services in health centers considered their
expectations and 44.09% of the quality of services in health centers was their lower than expected. The results
showed that after service reliability (ability to provide correct and timely service) is the most important issue
facing the Baharestan City. Expectations of service users in relation to this aspect of service are high. The next
meeting of the point of view of consumers’ confidence in service to factors such as health services at the first
referral, correct maintenance and accurate records and files and service delivery at the appointed time and
commitment depends. Tool Service Quality (SERVQUAL) can serve health centers in important dimensions and
areas in need of reform help the recipients of services.
ER  -