TY  - JOUR
T1  - A Comparative Analysis of Effects of Internet on Customers-Staff Informal Relationship in Selected Banks in Southwestern Nigeria
AU - Olabode, Kolawole Taiwo AU - Yinus, Adeigbe Kayode AU - Hillary, Zaggi AU - Elizabeth, Owonibi AU - Ifeoluwa, Komolafe 
JO  - Pakistan Journal of Social Sciences
VL  - 11
IS  - 1
SP  - 7
EP  - 15
PY  - 2014
DA  - 2001/08/19
SN  - 1683-8831
DO  - pjssci.2014.7.15
UR  - https://makhillpublications.co/view-article.php?doi=pjssci.2014.7.15
KW  - Internet use
KW  -social relationship
KW  -informal relationship
KW  -banks
KW  -ICTs
AB  - This empirical study focused on the “The Effects of Internet Use on Customer-Staff 
  Social Interaction in Selected Banks in Southwestern Nigeria”. Methodologically, 
  the study used structured questionnaire to obtain quantitative data from a sample 
  size of five hundred customers. That is, one hundred customers in each of the 
  selected banks using grab sampling technique. Result of the study shows that 
  24.1% of the respondents in First Bank Plc disagreed with the statement that 
  the high volume of internet facilities negatively affect social interaction 
  between staff and customer while 30.3% strongly agreed that there is no good 
  social relationship between staff and customers because of internet connectivity 
  in my bank. In Guaranteed Trust Bank Plc, 24.5% strongly disagree that the volume 
  of internet facilities is responsible for poor social interaction while 25.2% 
  agreed that there is no good social relationship between staff and customers 
  because of internet connectivity in my bank. Findings in Skye Bank Plc shows 
  that 24.1% of the respondents disagreed that the volume of internet facilities 
  is responsible for negative relationship between staff and customers while 39.4% 
  of the respondents strongly agreed that there is no good social interaction 
  between staff and customers because of internet connectivity. In the case of 
  UBA Plc, 44.1% were neutral about the volume of internet facilities causing 
  negative relationship among staff and customers while 24.1% strongly agreed 
  that internet connectivity is responsible for poor social interaction among 
  staff and customers and finally in Zenith Bank Plc, 23.1% agreed that the volume 
  of internet facilities is responsible for negative social interaction between 
  workers and customers while 25.1% disagreed that there is no good social interaction 
  between staff and customers. The study concludes that while internet application 
  and use for banking operations and services becomes a core central management 
  value, it should be cultural friendly. That is it should accommodate informal 
  relationship among the stakes for proper and adequate expression.
ER  -