TY  - JOUR
T1  - The Design and Implementation of Quality Decision Support System (QDSS)
Accordance with NCAAA Framework for Higher Education
AU - Ab-d-ElFattah, Mohamed AU - Amer, Eslam 
JO  - Asian Journal of Information Technology
VL  - 17
IS  - 1
SP  - 52
EP  - 59
PY  - 2018
DA  - 2001/08/19
SN  - 1682-3915
DO  - ajit.2018.52.59
UR  - https://makhillpublications.co/view-article.php?doi=ajit.2018.52.59
KW  - quality management
KW  -optimize
KW  -improvement continuously
KW  -quality assurance
KW  -NCAAA
KW  -QDSS
AB  - Quality management system implementation has become a must for institutions in Arab countries to
be able to enter tenders. One of the most common quality standards is the NCAAA quality management
standard and many institutions seek NCAAA standards accreditation in today’s highly competitive market.
However, in getting this accreditation, most institutions face difficulties such as the huge amount of paperwork,
improper documentation, poor communication among employees and low employee morale as a consequence
of lack of motivation. The study presents a higher education Quality Decision Support System (QDSS) that
integrates the quality tools as well as the process quality information. In a development type of research,
researchers must identify the constraints imposed by the environment, state the objectives of the development
effects (i.e., the focus of the research) and define the functionalities of the resulting system to achieve the
stated objectives. The results shows that the application of QDSS can optimize the process of design academic
program, shorten the cycle time of quality, reduce the cost and realize quality improvement continuously.
ER  -