TY  - JOUR
T1  - Analysis of Usage, Satisfaction and Utilization of e-Ticketing PT Kereta Api (KAI) with
Delone McLean Model
AU - Kurniawan, Bayu AU - Pradita, Nungki AU - Afnan, Akhmad 
JO  - Asian Journal of Information Technology
VL  - 17
IS  - 4
SP  - 281
EP  - 286
PY  - 2018
DA  - 2001/08/19
SN  - 1682-3915
DO  - ajit.2018.281.286
UR  - https://makhillpublications.co/view-article.php?doi=ajit.2018.281.286
KW  - Delone McLean
KW  -success model
KW  -use
KW  -satisfaction
KW  -e-Ticketing
KW  -SEM
KW  -net benefits
AB  - PT Kereta Api Indonesia (KAI) e-Ticketing system has been running, since, 2012 but there are still
some obstacles experienced by users. Therefore, an analysis of the success rate of using e-Ticketing is needed.
Quantitative research uses the success model of information technology systems from Delone McLean. The
data in this study are primary. Questionnaires were given to 381 passengers using the e-Ticketing system. Data
were analyzed using the Structural Equation Model (SEM) method using the SmartPls 2 application. Analysis
conclude that this model can be used to predict satisfaction, use and benefits of PT KAI e-Ticketing. The
factors that influence satisfaction are information quality, system quality, service quality, use and net benefits.
Net benefits with satisfaction have a reciprocal relationship. The factors that influence usage are quality,
information and net benefits. Net benefits with the use of having a reciprocal relationship.
ER  -