TY  - JOUR
T1  - Queuing Theory Perspective in e-Banking and Service Performance:
A Conceptual Approach
AU - Ese-Urhie Harriet, E. AU - Olaleke Oluseye, Ogunnaike AU - Omotayo, Adegbuyi AU - Augustina, Dada 
JO  - Asian Journal of Information Technology
VL  - 16
IS  - 6
SP  - 364
EP  - 373
PY  - 2017
DA  - 2001/08/19
SN  - 1682-3915
DO  - ajit.2017.364.373
UR  - https://makhillpublications.co/view-article.php?doi=ajit.2017.364.373
KW  - Customers
KW  -power
KW  -products
KW  -security
KW  -satisfection
KW  -literatures
AB  - This study examines electronic banking and its effect on service performance, the application of
queuing model in Nigerian banks. The emergence of global economy made an electronic banking an
unavoidable tool used by banks in their business strategy and also serve as a strong catalyst for economic
growth. This study adopted archival method in gathering and reviewing of extant literatures. The study found
that there is a significant relationship between electronic banking and service performance. And that e-Banking
became popular as a result of its convenience and suppleness and it accelerate transaction speed, efficiency
and accessibility. Despite, it benefits as mentioned before, customers are still affected by long queues in the
banking halls of which the causes are not far from power, network challenges, insecurity, inadequate skills and
most importantly insufficient ICT products. This study therefore, suggests that critical infrastructure like power,
network, security and ICT products should be strengthened as well as proper analysis of queuing model to
ensure the effect of electronic banking and service performance in Nigeria with optimum satisfaction on the part
of customers.
ER  -