TY  - JOUR
T1  - Impact of Business Process Outsourcing Practices on Financial Performance
AU - Ainin, Sulaiman AU - Bahri, Shamsul AU - Faziharudean, Tengku Mohamed AU - Salleh, Noor Akma Mohd 
JO  - Asian Journal of Information Technology
VL  - 11
IS  - 2
SP  - 56
EP  - 64
PY  - 2012
DA  - 2001/08/19
SN  - 1682-3915
DO  - ajit.2012.56.64
UR  - https://makhillpublications.co/view-article.php?doi=ajit.2012.56.64
KW  - Empirical data
KW  -adoption
KW  -financial performance
KW  -call centres
KW  -Malaysia
AB  - This study reports an exploratory study that examines the adoption of Business Process Outsourcing (BPO) by companies in Malaysia and the impact of BPO usage on the financial performance of those companies. Empirical data were collected through a survey of 104 Small and Medium sized companies (SMEs) in the service industry. The survey reveals that the Malaysian SMEs are beginning to outsource their business processes, in particular call centres. More companies are outsourcing their business process in comparison to those who do not. The study indicates contradictory findings on the impact of BPO usage on the financial performance of the participating firm.
ER  -