TY  - JOUR
T1  - The Use of FCAPS and ITIL in Managing the Network of a Medium to Large Public Sector Organisation
AU - Kenneth, U. Osigwelem AU - Akukwe, A.C. AU - O. Alphonsus, Agbakwuru AU - Elochukwu, Ukwandu 
JO  - Asian Journal of Information Technology
VL  - 10
IS  - 6
SP  - 240
EP  - 248
PY  - 2011
DA  - 2001/08/19
SN  - 1682-3915
DO  - ajit.2011.240.248
UR  - https://makhillpublications.co/view-article.php?doi=ajit.2011.240.248
KW  - Information Technology Infrastructure Library (ITIL)
KW  -configuration management
KW  -service management
KW  -security
KW  -performance
KW  -Nigeria
AB  - Since, organisations depend increasingly on Information Technology (IT) for achieving business objective, it is expedient for network managers to be conversant with network management models that are capable of managing scalable networks to minimize downtime. However, the ability to identify potential problems and resolve same rapidly in an attempt to reduce Mean Time To Repair (MTTR) i.e., the time it takes to fix a faulty system or component is a hallmark of proactive network management initiative necessary for a sustained IT services to an organisation. This initiative is achieved by deploying good network management model. This study therefore, attempts to X-ray the operational structure of FCAPS (Fault, Configuration, Accounting, Performance, Security) network management model and ITIL service management framework and a mapping of their approaches and how they relate to each other in providing sustained IT service for organisation’s business improvement
ER  -