TY  - JOUR
T1  - Designing a Knowledge-Based Consumer Support System for the Web
AU - , Sajjad Zahir 
JO  - Asian Journal of Information Technology
VL  - 4
IS  - 2
SP  - 250
EP  - 261
PY  - 2005
DA  - 2001/08/19
SN  - 1682-3915
DO  - ajit.2005.250.261
UR  - https://makhillpublications.co/view-article.php?doi=ajit.2005.250.261
KW  - 
AB  - A Knowledge-Based system is designed incorporating the ratings from merchant-comparison engines and personal preferences of customers. This Web-based interactive intelligent system shares and utilizes both expert and community knowledge and contributed ideas. It can potentially lead to a hybrid agent technology that can effectively free online customers from information overload and make e-commerce transactions more efficient and meaningful.
ER  -