@article{MAKHILLIBM201812127363,
    title = {ERP Implementation Failures in Saudi Arabia: Key Findings},
    journal = {International Business Management},
    volume = {12},
    number = {1},
    pages = {10-22},
    year = {2018},
    issn = {1993-5250},
    doi = {ibm.2018.10.22},
    url = {https://makhillpublications.co/view-article.php?issn=1993-5250&doi=ibm.2018.10.22},
    author = {Mohannad and},
    keywords = {ERP,failure,factors,implementation,Saudi Arabia,perspectives},
    abstract = {This research aims to investigate the factors that contribute to Enterprise Resource Planning (ERP)
implementation failure in Saudi Arabia (SA). The initial findings of this study were based on the existing
research that examined this subject from both international and Saudi Arabian perspectives. The outcome of
the literature review suggested that factors such as lack of senior management commitment, ineffective
communication with users, failure to gain user support and ineffective change management, to name a few, tend
to result in ERP implementation failure. While the research carried out by Saudi Arabian scholars also alluded
to similar factors, exploration of one of the most famous cases in SA (i.e., MADAR) indicated that the following
three factors played the most critical role in ERP implementation failure in the organisation: the business
process engineering was not in place, the size of customisation was not measured and understood, the ERP
implementation was not analysed properly and the management failed to rally all those involved in the project
(both internal and external participants) behind the implementation process which led to its failure. Based on
the findings of the literature review section four hypothesises were developed and tested through collection
and analysis of secondary and primary data (5 interviews and 150 questionnaires). The result of data analysis
led to acceptance of all 4 hypothesis while other factors such as change management and senior management
commitment were also considered as significant contributors to ERP implementation failure in Saudi Arabia.}
    }