@article{MAKHILLIBM2017111127315,
    title = {The Impact of Emotional Intelligence on Employees, Attitude,
Behavior and Performance},
    journal = {International Business Management},
    volume = {11},
    number = {11},
    pages = {1918-1925},
    year = {2017},
    issn = {1993-5250},
    doi = {ibm.2017.1918.1925},
    url = {https://makhillpublications.co/view-article.php?issn=1993-5250&doi=ibm.2017.1918.1925},
    author = {Sukma},
    keywords = {employee performance,Emotional intelligence,job satisfaction organizational commitment,work engagement organizational citizenship behavior,involvement,questionnaire},
    abstract = {The research is aimed to test and analyze the influence of emotional intelligence on job satisfaction
organizational commitment, job involvement organizational citizenship behavior and employee performance.
The research was conducted on the permanent employees who work at service industry of public sector in
West Kalimantan in which total sampling were 100 employees. The sampling procedure employed non
probability sampling, specifically purposive sampling by considering these criteria: permanent workers and they
have been working in service industry of public sector for at least one year. The research used questionnaire
for data collection while a simple linear aggression analysis through SPSS 22 Program employed for data
analysis. The findings showed that emotional intelligence has positive and positive influence on job
satisfaction organizational commitment, job involvement organizational citizenship behavior and employee
performance.}
    }