@article{MAKHILLIBM201711527213,
    title = {Applicability of Performance Measurement Systems in Incentivizing the
Operational Level Indirect Employees: A Literature Review},
    journal = {International Business Management},
    volume = {11},
    number = {5},
    pages = {1021-1027},
    year = {2017},
    issn = {1993-5250},
    doi = {ibm.2017.1021.1027},
    url = {https://makhillpublications.co/view-article.php?issn=1993-5250&doi=ibm.2017.1021.1027},
    author = {R.M.V.S. and},
    keywords = {Incentives,KPI,performance,motivation,indirect employee},
    abstract = {An organization can be broadly categorized into three main segments as strategic level, tactical level
and operational level. The operational level employees can be further categorized into direct and indirect
employees based on the traceability of their work in the output. There are multiple incentive schemes developed
for the direct employees based on the performance evaluation. However, there is a lack of indirect employee
incentive schemes due to the difficulty in accurate performance measurement of the indirect employees. This
study discusses the suitability of existing performance measurement systems for the performance evaluation
of operational level indirect employees when developing an incentive scheme.}
    }