@article{MAKHILLIBM2016101626580,
    title = {Job Satisfaction and Customer-Oriented Behavior of the Malaysian Nurses},
    journal = {International Business Management},
    volume = {10},
    number = {16},
    pages = {3591-3597},
    year = {2016},
    issn = {1993-5250},
    doi = {ibm.2016.3591.3597},
    url = {https://makhillpublications.co/view-article.php?issn=1993-5250&doi=ibm.2016.3591.3597},
    author = {Lim Lee,Ungku Norulkamar and},
    keywords = {Customer-oriented,behavior,job satisfaction,nurses,Malaysia},
    abstract = {The purpose of this study is to examine the relationship between job satisfaction and customer-oriented behavior of the Malaysian nurses. Total 361 nurses were participated in the questionnaire survey. Descriptive analysis, independent t-test, One-way ANOVA and regression analysis were employed to analyze the data. The findings of this study show that the respondents registered a high level of job satisfaction and customer-oriented behavior. The t-test results for customer-oriented behavior show significant differences between the female and male nurses. Female nurses were having higher level of customer-oriented behavior compare with the males. On the hand, One-way ANOVA results indicate that only the age group of 18-25 has significant differences in relation to customer-oriented behavior with the age group of 26-35. However, there are no significant differences for job satisfaction in association with the profile of the respondents. The regression analysis shows that there is a significant relationship between job satisfaction and customer-oriented behavior among the Malaysian nurses. The outcome of this paper explains the current state of nurses’ job satisfaction and customer-oriented behavior and suggests that job satisfaction is able to influence customer-oriented behavior of the Malaysian nurses.}
    }