@article{MAKHILLIBM201610425997,
    title = {Non-Verbal Communication and Satisfaction on the Banking Industry},
    journal = {International Business Management},
    volume = {10},
    number = {4},
    pages = {324-328},
    year = {2016},
    issn = {1993-5250},
    doi = {ibm.2016.324.328},
    url = {https://makhillpublications.co/view-article.php?issn=1993-5250&doi=ibm.2016.324.328},
    author = {Christina,Manimekalai and},
    keywords = {Non-verbal communication,facial expressions,customer satisfaction,banking industry,relationship},
    abstract = {The aim of the study is to investigate the relationship between non-verbal communication and customer satisfaction in the banking industry. Recent researches show that non-verbal communication plays a vital role in communication especially in the banking industry. Therefore, this study intends to explore the relationship between non-verbal communication cues and customer satisfaction. A total of 150 banking customers participated in this study. The study revealed that non-verbal communication such as facial expressions and head movement significantly influences customer satisfaction.}
    }