@article{MAKHILLIBM20148425790,
    title = {Using Importance-Performance Analysis for Knowledge Capability in Enterprise Resource Planning},
    journal = {International Business Management},
    volume = {8},
    number = {4},
    pages = {209-213},
    year = {2014},
    issn = {1993-5250},
    doi = {ibm.2014.209.213},
    url = {https://makhillpublications.co/view-article.php?issn=1993-5250&doi=ibm.2014.209.213},
    author = {Sevenpri},
    keywords = {Knowledge capability,ERP,enterprise resource planning,importance-performance analysis,IPA},
    abstract = {The purpose of this research is doing several items in knowledge capability 
  in ERP. By using Importance-Performance Analysis (IPA), the gap that happens 
  in knowledge capability is analysis. Data collection using online questionnaire 
  and send to IT experts. The importance-performance analysis grid is divided 
  by two dimensional grid where grid broken into 4 categories: Concentrate here, 
  keep up the good research, low priority and possible overkill to enable each 
  of knowledge capability item to be plotted into the grid. It is a clear and 
  powerful evaluation tool for organization that implement enterprise resource 
  planning to find out items that are doing well and items that need to be improved 
  which require action immediately. The results are useful in identifying which 
  are the items in knowledge capability that should be aware by the organization 
  when implement enterprise resource planning.}
    }