@article{MAKHILLIBM20137525745,
    title = {A Multi-Criteria Analysis of Factors Affecting Performance of Electronic 
  Banking in Iran},
    journal = {International Business Management},
    volume = {7},
    number = {5},
    pages = {414-418},
    year = {2013},
    issn = {1993-5250},
    doi = {ibm.2013.414.418},
    url = {https://makhillpublications.co/view-article.php?issn=1993-5250&doi=ibm.2013.414.418},
    author = {Elhameh,Mohammadreza and},
    keywords = {Electronic banking,analytic hierarchy process,assessment,bank Saderat,Iran},
    abstract = {Today electronic banking is going to be a very important and 
  integral part of banking system. It also, has a great effect on performance 
  and efficiency of banking system. To achieve an efficient banking, there have 
  to be some knowledge and information about the effective criteria related to 
  the system. Therefore, this study was conducted using Analytic Hierarchy Process 
  (AHP) to find what criteria are important to electronic banking system. First 
  a pair-wise comparison matrix was developed and sent to the bank staff of bank 
  Saderat. Afterwards, the responses were gathered and analyzed in expert choice 
  software and finally the responses were combined to calculate the importance 
  weight of the criteria. According to the results, the criterion security and 
  reliability had the highest value (0.282) criterion satisfaction of costumers 
  had the value of 0.228, the criterion training had the value of 0.211 and the 
  criterion awareness had the value of 0.175 which are the most important criteria, 
  respectively. The other two criteria, quality and quantity and convenience had 
  the value of 0.064 and 0.040, respectively and thus are not so important to 
  the system. As a conclusion, the result of this study can be helpful to managers 
  when deciding to use electronic systems in their banking system.}
    }