@article{MAKHILLIBM20137125695,
    title = {Conflict Communication Management Strategies Among Indonesian Foreign Domestic Helpers (FDH) and Malaysian Employers: An Intercultural Comparison},
    journal = {International Business Management},
    volume = {7},
    number = {1},
    pages = {14-20},
    year = {2013},
    issn = {1993-5250},
    doi = {ibm.2013.14.20},
    url = {https://makhillpublications.co/view-article.php?issn=1993-5250&doi=ibm.2013.14.20},
    author = {Jeffrey Lawrence,Abdul,Jamilah and},
    keywords = {Communication patterns,communication conflict management strategies,Malaysian employers,foreign domestic helpers,intercultural},
    abstract = {This study discusses the intercultural conflict communication 
  management strategies between Indonesian Foreign Domestic Helpers (FDH) and 
  Malaysian Malay employers. This comparison study were using a quantitative survey 
  (Questionnaire) and was conducted in Kuala Lumpur, Malaysia. About 200 people 
  (Employers and FDHs) were selected as the respondents through convenience sampling 
  technique and referral chain. The findings of the study showed that both employers 
  and FDH engaged in practiced low context communication and also two-way communicationpatterns 
  among each other. Whereas for the intercultural conflict communication management 
  strategies, the employers and Indonesian FDHs engaged more on integration strategies. 
  This study proposes that employers and FDHs could strive together to identify, 
  respective cultures and learn to understand each other’s culture in order 
  to find conflict communication management strategies that would bring harmony 
  in their relationships in fulfilling the expectations of both parties in terms 
  of work demand.}
    }